Returns & Refund Policy
This Returns & Refund Policy explains how returns, cancellations and refunds are handled by E36 Kings.
E36 Kings supplies rare BMW wheels, BMW parts, automotive furniture, custom showroom pieces and selected complete BMW cars. Because many items are used, rare, oversized, custom-built or one-off products, return options may depend on the product type and the way the item was purchased.
This policy does not affect your statutory rights.
Online Orders
If you purchase an eligible item online, you may have the right to cancel your order within 14 days of receiving the item.
To request a return, please contact E36 Kings within 14 days of delivery and include:
- your name,
- order number,
- product name,
- delivery date,
- reason for return,
- photos of the item and packaging where relevant.
Returned items should be sent back in the same condition as received, with original packaging where possible.
Return Shipping
Unless the item is faulty, not as described or agreed otherwise in writing, the customer is responsible for return shipping costs.
For large, heavy or high-value items, return shipping must be arranged safely and appropriately. We may require insured delivery, pallet shipping, specialist courier transport or agreed collection arrangements.
Please contact us before returning any item. Do not send items back without confirmation.
Condition of Returned Items
Returned items must be:
- unused after delivery,
- not fitted or installed,
- not damaged after delivery,
- complete with included parts or accessories,
- packed safely for transport.
If an item is returned damaged, incomplete or in a condition that reduces its value, E36 Kings may reduce the refund amount where permitted by law.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, not as described or incorrect, please contact us as soon as possible.
Please provide:
- your name,
- order number,
- delivery date,
- photos of the packaging,
- photos of the item,
- a description of the issue.
Please keep all packaging until the issue has been reviewed.
If the item is confirmed to be faulty, damaged in transit or not as described, we will review the appropriate remedy, which may include repair, replacement, refund or another agreed solution.
Used, Rare and One-Off Items
Many E36 Kings products are used, refurbished, rare or one-off items.
Used and rare items may show age-related marks, signs of use, storage marks, previous refurbishment, minor imperfections or other condition details. We aim to describe products as clearly as possible through photos, descriptions and product information.
Please review all photos and descriptions before purchasing. If you need more details, ask us before placing an order.
Custom, Bespoke and Made-to-Order Items
Custom projects, automotive furniture, made-to-order pieces, personalised items and bespoke work may not be eligible for cancellation or return unless faulty, damaged or not as described.
This may include:
- custom automotive furniture,
- engine tables,
- made-to-order showroom pieces,
- refinished items requested by the customer,
- personalised or modified products,
- special sourcing requests,
- custom-built projects.
Before work begins, we may confirm the details with you in writing.
Deposits
Some products or projects may require a deposit to reserve the item or begin preparation.
Deposit terms may vary depending on the item or project. If a deposit is refundable, non-refundable or partly refundable, this should be confirmed before payment or stated on the product/order details.
For custom work, sourcing requests or reserved one-off items, deposits may be used to cover preparation, sourcing, storage, admin or committed work.
Showroom Collection
If you collect an item from our showroom, please inspect it at collection where possible.
Once collected, you are responsible for transporting the item safely. Damage caused after collection is not the responsibility of E36 Kings.
This does not affect your statutory rights if an item is faulty or not as described.
Complete BMW Cars
Complete BMW cars are handled separately from standard product returns.
Vehicle purchases, deposits, inspections, collection, transport and final sale terms may vary depending on the specific car.
Please contact E36 Kings before placing a deposit or making payment for a complete BMW car.
Refund Timing
Once a return has been approved and the item has been received and inspected, we will process any agreed refund as soon as reasonably possible.
Refunds are normally issued to the original payment method unless otherwise agreed.
Delivery charges, return shipping costs or additional handling costs may not be refundable unless required by law or agreed in writing.
How to Request a Return
To request a return or report an issue, contact E36 Kings with your order details and a clear description of the reason for the request.
Please do not return any item without contacting us first.